Downtown Boston Rentals USA Massachusetts Boston Downtown Boston

Marriott Vacation Club® at Custom House, Boston | Hotel in Boston

| 9.4 (583 Reviews) |  1 Bathroom
Downtown Boston Hotel | Marriott Vacation Club® at Custom House, Boston

Hotel in Downtown Boston, Boston

Hotel with a bar, steps from Faneuil Hall Marketplace
This hotel features a fitness center, a bar/lounge, and valet parking. WiFi in public areas is free. Additionally, free use of bicycles, dry cleaning, and laundry facilities are onsite.
Change of bedsheets is available on request.
Marriott Vacation Club® at Custom House, Boston offers 84 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 32-inch flat-screen televisions come with premium satellite channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Boston hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.


Recreational amenities at the hotel include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Designated Smoking Area
  • Wheelchair Accessible
  • Accessibility
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 4:00 pm; check-in end time: anytime minimum check-in age: 21
Check-out Check-out before 11 am contactless check-out available express check-out available
Payment Policy Fee for continental breakfast: approximately usd 2.00 to 10.00 for adults, and usd 2.00 to 10.00 for children valet parking fee: usd 56 per day (in/out privileges) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number roc-11545442-009 safety features at this property include a smoke detector and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property is professionally cleaned
 
3 Mckinley Square, Boston, 02109, USA

What Our Guests say 500 + Reviews

Sep 16, 2025 09:00:00 PM
Summary: This hotel is in a great location, the bed is very comfortable and the room is nice. HOWEVER, we ended up with a room on the first floor facing a restaurant with live music and right next to the breakfast area. As much as this hotel costs no one should have to stay in this particular room (102). You can't even open the window shades because people can look right into your room. We were also woken up early every morning hearing the door to the breakfast room opening and closing as staff was getting things ready. The frustrating thing is, we called the hotel directly about three weeks before our stay asking for a room on a high floor and was told that wouldn't be a problem. When we got there we were told we were on the first floor and to check back the next morning. Next morning we were told they didn't have enough staff to let us change rooms try again the next day. The next day, same thing. They finally called us after we left that day to say we could change rooms but would have to come back and gather everything up let them hold our bags and then later they would have it ready. It wasn't worth it by then because we were on our way to a tour and couldn't go back. I asked for a break in cost or a free night later and they said they would try. Once again no help in the end. In my opinion, a hotel that costs this much should take better care of their customers. We did get some points on our Marriott Convoy account but not much. Very disappointed in the management at this hotel.
Heather Heather
Sep 5, 2025 08:30:16 PM
Summary: I can't believe I've never stayed at a Marriott Vacation Club before. The Custom House in Boston was an incredible experience, and everything was brilliant. From the extremely helpful concierge, Monika, to the very easy valet parking, to the wonderful room with incredible views, it was just an extremely enjoyable experience. The play place for the kids was super helpful in allowing them to burn off some excess energy before bedtime, and the view from the top floor was undeniably gorgeous. I can't wait to plan my next trip and stay here again.
Julie Julie
Aug 10, 2025 06:47:09 PM
Summary: Excellent location! Just a block from all main amenities. Beautiful hotel! Super clean and great service. The only reason why I’m giving a 4 star is because of the breakfast. Extremely simple. It is more like a Cafe place where you have to pay for a muffin or make your own egg. Luckily there’s plenty of cafes around the area.
Giovana Giovana
Jul 22, 2025 07:53:26 PM
Summary: Lovely hotel. Good location. Very helpful staff.
Sherry Sherry
Jun 27, 2025 01:36:21 AM
Summary: Amazing suite with 30 feet ceilings. Downside was that loft bedroom did not have its own bathroom.
Kathleen Kathleen
Jun 26, 2025 03:29:41 AM
Summary: Loved the Museum like atmosphere!
Shara Shara
Jun 14, 2025 02:47:22 AM
Summary: Super helpful and polite front desk - helped us get cabs, took care of us when the bed was too high for my elderly and short mother to climb into. Beautiful room, very comfortable - even the sofa bed. Separate climate control for sitting and sleeping rooms. Huge windows but effective light blocking shades. Quiet even though we were on the first floor next to the breakfast room. Walkable to all your classic Boston sights - Boston Garden, Freedom Trail, aquarium, Harbor Front, etc. Lots of great food steps away (State Street Provisions, Legal Seafood, Quincy Market Food Hall). Convenience store right across the parking lots. (Our cab was for the airport.) Free programming like bird presentations and movies, amazing observation deck for guests only, game room, gym. Free coffee and hot chocolate in the breakfast service. Good WiFi. Absolutely top notch.
Ligaya Ligaya
Jun 1, 2025 12:31:29 AM
Summary: Overall an excellent property. Everyone on staff at all levels were so friendly and accommodating
Jeffrey Jeffrey
May 18, 2025 03:44:38 PM
Summary: Impressive in every way
May 10, 2025 05:01:07 AM
Summary: We really enjoyed going up to the 26th floor to take in the view. Suites are roomy. Location is close to markets, aquarium and freedom trail. Only complaint was the frequent noise from airplanes.
Ann Ann

FAQ's

Is this Downtown Boston hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Downtown Boston hotel have a swimming pool?

No, this Downtown Boston hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Boston hotel?

Best-rates for the Downtown Boston hotel starts from $253 per night with includes Wellness Facilities, Bar, Parking, Designated Smoking Area, Wheelchair Accessible, Bedding/Linens, Toiletries, Laundry, Accessibility, Sports/Activities, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Kitchen, Air Conditioner StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Downtown Boston hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Boston hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Boston hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Boston hotel?

Based on the information reported by the owner or manager, the Downtown Boston hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Boston hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown Boston hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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